Frequently Asked Questions

Yes, all of the servers that we use are located in the city of Auckland, New Zealand, so you can be sure you are getting a powerful and reliable local server for your Joomla website.

Yes, this is a fairly straightforward process that we will do for you free of charge. First of all we backup your current website, and then download all of these files, before connecting to your new Hosting-NZ account via FTP. From here, it is a simple matter for us to upload your website files to our servers. This will be done within 24 hours of receipt of your payment.

First of all, don’t panic! We can fix most issues that arise quickly and easily through our customer support system. Simply submit a ticket that details the problems you are experiencing. Please be as detailed as you can about the nature of the problem. We will respond to you as promptly as possible and try to fix the issues you are having within 24 hours – in many cases, a lot sooner than this.

Note that a small charge is usually applied for this service.

If you require help with a site that is not hosted on our servers, we can still help. Just contact us and let us know the details of your site and the problems you are experiencing.

Joomla is one of the most popular open source CMS (content management systems) available right now. It’s a very powerful application framework, and it can be altered and used for hundreds of different kinds of websites, using mini-applications or extensions. Basically, this means it is one of the most versatile and easy to use platforms available. You can create almost any kind of website you like with Joomla – ecommerce sites, information sites, interactive sites – and these can all be updated easily, even by someone with limited experience.

Joomla is also free to use, unlike many other products, and because it is so popular, there are hundreds of free resources available on how to use Joomla effectively.

We certainly can fix it for you. You will need to submit a support ticket that details exactly the kind of help you need from us. In the majority of cases we will use outside assistance from a third party to perform work involving templates and extensions, and this will be charged at an hourly rate. However, if it is our servers that are at fault then the work carried out will be free of charge.

We use the cPanel as this is widely recognized as the best Hosting Control Panel for Joomla servers. It allows us to replace tedious tasks with a fully automated web interface that is very easy to use. cPanel has been designed with multiple administration levels, including email, end user, reseller and admin interfaces, which provides security, flexibility and ease of use for everyone.

Yes, you can do this anytime you like. Simply log into our site, access the client area and then navigate to your current hosting plan (this is clearly labeled). From here, it is possible to select a new plan, or cancel your plan altogether.

Yes, we will upgrade your Joomla site, but you will need to submit a support ticket asking us to do this for you first. A small charge will be applied to carry out the update.

Updating to the latest Joomla version will increase the security of your website, as they regularly update their code to deal with any new security vulnerabilities that arise.

Yes, we backup all the data on our servers once a week, on Sundays. These backed up data files will then be sent to clients via email so that they have a copy of this. However, clients are responsible for storing this data. If you want to restore your website from our weekly archives, you will need to submit a ticket outlining your request, for which a $20 fee will be charged.